Qualification Description

This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have frontline management accountabilities.

Individuals in these roles carry out moderately complex tasks in a specialist field of expertise that requires business operations skills. They may possess substantial experience in a range of settings, but seek to further develop their skills across a wide range of business functions.

Licensing/Regulatory Information 

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Entry Requirements

Nil

Packaging Rules

Total number of units = 12 

5 core units  plus

7 elective units,  of which:

• 2 elective units must be selected from Group A
• for the remaining 5 elective units:

• up to 5 units may be selected from Groups A – I
• if not listed, up to 2 units may be selected from a Certificate IV, Diploma or Advanced Diploma from this or any other currently endorsed Training Package qualification or accredited course.

Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.

Specialisations 

This qualification can provide for specialisations. To achieve a specialisation, the following additional packaging rules must be adhered to:

• For specialisation in Business Operations , 4 elective units must be selected from Group A
• For specialisation in Leadership , 4 elective units must be selected from Group B
• For specialisation in Organisational Development , 4 elective units must be selected from Group C
• For specialisation in Compliance , 4 elective units must be selected from Group D
• For specialisation in Business Development , 4 elective units must be selected from Group E
• For specialisation in Digital and Data , 4 elective units must be selected from Group F
• For specialisation in Records and Information Management , 4 elective units must be selected from Group G
• For specialisation in Procurement , 4 elective units must be selected from Group H
• For specialisation in Evaluations , 4 elective units must be selected from Group I.

The achievement of a specialisation will be identified on a testamur as follows:

• BSB50120 Diploma of Business (Operations)
• BSB50120 Diploma of Business (Leadership)
• BSB50120 Diploma of Business (Organisational Development)
• BSB50120 Diploma of Business (Compliance)
• BSB50120 Diploma of Business (Business Development)
• BSB50120 Diploma of Business (Digital Transformation)
• BSB50120 Diploma of Business (Records and Information Management)
• BSB50120 Diploma of Business (Procurement)
• BSB50120 Diploma of Business (Evaluations).

Core units 

BSBCRT511 Develop critical thinking in others

BSBFIN501 Manage budgets and financial plans

BSBOPS501 Manage business resources

BSBSUS511 Develop workplace policies and procedures for sustainability

BSBXCM501 Lead communication in the workplace

Elective units 

Group A – Business Operations 

BSBFIN502 Manage financial compliance

BSBFIN601 Manage organisational finances

BSBHRM525 Manage recruitment and onboarding

BSBHRM526 Manage payroll

BSBHRM529 Coordinate separation and termination processes

BSBINS512 Monitor business records systems

BSBOPS502 Manage business operational plans

BSBOPS503 Develop administrative systems

BSBOPS504 Manage business risk

BSBOPS601 Develop and implement business plans

BSBPMG430 Undertake project work

BSBPMG530 Manage project scope

BSBPRC505 Manage ethical procurement strategy

BSBSTR503 Develop organisational policy

BSBSTR603 Develop business continuity plans

BSBSUS601 Lead corporate social responsibility

BSBTWK503 Manage meetings

Group B – Leadership 

BSBHRM412 Support employee and industrial relations

BSBHRM521 Facilitate performance development processes

BSBLDR521 Lead the development of diverse workforces

BSBLDR522 Manage people performance

BSBLDR523 Lead and manage effective workplace relationships

BSBPEF501 Manage personal and professional development

BSBTWK501 Lead diversity and inclusion

BSBTWK502 Manage team effectiveness

BSBXDB501 Support staff members with disability in the workplace

BSBXDB502 Adapt organisations to enhance accessibility for people with disability

Group C – Organisational Development 

BSBCRT412 Articulate, present and debate ideas

BSBCRT512 Originate and develop concepts

BSBCRT611 Apply critical thinking for complex problem solving

BSBHRM531 Coordinate health and wellness programs

BSBLDR601 Lead and manage organisational change

BSBPEF401 Manage personal health and wellbeing

BSBPEF502 Develop and use emotional intelligence

BSBSTR501 Establish innovative work environments

BSBSTR502 Facilitate continuous improvement

BSBSTR601 Manage innovation and continuous improvement

BSBSUS412 Develop and implement workplace sustainability plans

BSBSUS413 Evaluate and report on workplace sustainability

BSBTWK601 Develop and maintain strategic business networks

Group D – Compliance 

BSBAUD411 Participate in quality audits

BSBAUD513 Report on quality audits

BSBAUD514 Interpret compliance requirements

BSBAUD515 Evaluate and review compliance

BSBLEG522 Apply legal principles in contract law matters

BSBOPS602 Monitor corporate governance activities

BSBWHS521 Ensure a safe workplace for a work area

Group E – Business Development 

BSBMKG541 Identify and evaluate marketing opportunities

BSBMKG546 Develop social media engagement plans

BSBMKG548 Forecast international market and business needs

BSBMKG549 Profile and analyse consumer behaviour for international markets

BSBMKG550 Promote products and services to international markets

BSBOPS404 Implement customer service strategies

BSBOPS505 Manage organisational customer service

BSBPRC502 Manage supplier relationships

BSBTWK401 Build and maintain business relationships

SIRXMGT005 Lead the development of business opportunities

SIRXMKT006 Develop a social media strategy

SIRXSLS004 Drive sales results

Group F – Digital and Data 

BSBDAT501 Analyse data

BSBINS502 Coordinate data management

BSBTEC403 Apply digital solutions to work processes

BSBTEC404 Use digital technologies to collaborate in a work environment

BSBTEC501 Develop and implement an e-commerce strategy

BSBTEC601 Review organisational digital strategy

BSBXBD501 Develop big data strategy

BSBXCS402 Promote workplace cyber security awareness and best practices

SIRXECM003 Design an ecommerce site

Group G – Records and Information Management 

BSBINS501 Implement information and knowledge management systems

BSBINS504 Maintain digital repositories

BSBINS512 Monitor business records systems

BSBINS513 Contribute to records management framework

BSBINS514 Contribute to records retention and disposal schedule

BSBINS515 Participate in archiving activities

BSBINS601 Manage knowledge and information

CUAPRE401 Implement preventative conservation activities

Group H – Procurement 

BSBPMG537 Manage project procurement

BSBPRC501 Manage procurement strategies

BSBPRC502 Manage supplier relationships

BSBPRC503 Manage international procurement

BSBPRC504 Manage a supply chain

BSBPRC505 Manage ethical procurement strategy

PSPPCM008 Manage contract performance

PSPPCM009 Finalise contracts

PSPPCM010 Manage procurement risk

PSPPCM012 Plan for procurement outcomes

PSPPCM013 Make procurement decisions

PSPPCM015 Conduct and manage coordinated procurement

PSPPCM016 Plan and implement strategic sourcing

PSPPCM017 Plan and implement procurement category management

PSPPCM018 Conduct demand and procurement spend analysis

Group I – Evaluations 

DEFEVL001 Develop an evaluation program

DEFEVL002 Evaluate and report collected information

DEFEVL003 Maintain and enhance professional practice

DEFEVL004 Evaluate a training and assessment system

DEFEVL005 Evaluate a community based program

DEFEVL006 Evaluate business performance