Core units 

SITHIND008

Work effectively in hospitality service

SITXCCS015

Enhance customer service experiences

SITXCOM010

Manage conflict

SITXFIN009

Manage finances within a budget

SITXHRM007

Coach others in job skills

SITXHRM008

Roster staff

SITXHRM009

Lead and manage people

SITXMGT004

Monitor work operations

SITXWHS007

Implement and monitor work health and safety practices

Elective units 

Group A – Hygiene 

SITHIND005

Use hygienic practices for hospitality service

SITXFSA005

Use hygienic practices for food safety

Group B – Hospitality 

Accommodation Services – Front Office, Housekeeping and Portering 

CPPCLO3100

Maintain cleaning storage areas

CPPCLO3101

Clean carpeted floors

CPPCLO3102

Clean hard floors

CPPCLO3103

Clean and maintain amenities

CPPCLO3105

Clean glass surfaces

CPPCLO3108

Clean window coverings

CPPCLO3111

Clean rooms, furniture and fittings

CPPCLO3112

Clean walls, ceilings and fittings

SITHACS009

Clean premises and equipment

SITHACS010

Provide housekeeping services to guests

SITHACS011

Prepare rooms for guests

SITHACS012

Launder linen and guest clothes

SITHACS013

Provide porter services

SITHACS014

Provide valet services

SITHACS015

Conduct night audit

SITHACS016

Provide accommodation reception services

SITTTVL001

Access and interpret product information

SITTTVL004

Sell tourism products or services

SITXCCS017

Use a computerised booking system

SITXCCS019

Prepare quotations

Client and Customer Service 

SITXCCS010

Provide visitor information

SITXCCS012

Provide lost and found services

SITXCCS013

Provide club reception services

SITXCRI003

Respond to a customer in crisis

Events 

SITEEVT020

Source and use information on the events industry

SITEEVT021

Administer event registrations

SITEEVT022

Provide event production support

SITEEVT023

Plan in-house events

Food and Beverage 

SITHFAB021

Provide responsible service of alcohol

SITHFAB022*

Clean and tidy bar areas

SITHFAB023*

Operate a bar

SITHFAB024*

Prepare and serve non-alcoholic beverages

SITHFAB025*

Prepare and serve espresso coffee

SITHFAB026*

Provide room service

SITHFAB028

Operate and monitor cellar systems

SITHFAB029*

Conduct a product tasting for alcoholic beverages

SITHFAB030*

Prepare and serve cocktails

SITHFAB031*

Provide advice on beers, spirits and liqueurs

SITHFAB032*

Provide advice on Australian wines

SITHFAB033*

Provide advice on imported wines

SITHFAB034*

Provide table service of food and beverage

SITHFAB035*

Provide silver service

SITHFAB036

Provide advice on food

SITHFAB037*

Provide advice on food and beverage matching

SITHFAB038*

Plan and monitor espresso coffee service

Food Safety 

SITXFSA006

Participate in safe food handling practices

SITXFSA007*

Transport and store food

Gaming 

SITHGAM022

Provide responsible gambling services

SITHGAM023*

Attend gaming machines

SITHGAM024*

Operate a TAB outlet

SITHGAM025*

Conduct Keno games

SITHGAM026*

Analyse and report on gaming machine data

SITHGAM027*

Deal Baccarat games

SITHGAM028*

Conduct Big Wheel games

SITHGAM029*

Deal Blackjack games

SITHGAM030*

Deal Poker games

SITHGAM031*

Deal Pontoon games

SITHGAM032*

Conduct Rapid Roulette games

SITHGAM033*

Conduct Roulette games

SITHGAM034*

Attend casino gaming machines

SITHGAM035*

Deal Caribbean Stud games

SITHGAM036*

Deal Casino War games

SITHGAM037*

Deal Mississippi Stud games

SITHGAM038*

Conduct Rapid Baccarat games

SITHGAM039*

Conduct Rapid Big Wheel games

SITHGAM040*

Deal Three Card Poker games

Kitchen Operations 

SITHKOP014

Plan catering for events or functions

Working in Industry 

SITHIND006

Source and use information on the hospitality industry

Group C – General electives 

Communication and Teamwork 

BSBTWK501

Lead diversity and inclusion

SITXCOM009

Address protocol requirements

Computer Operations and ICT Management 

BSBTEC301

Design and produce business documents

BSBTEC302

Design and produce spreadsheets

BSBTEC402

Design and produce complex spreadsheets

E-Business 

SIRXOSM002

Maintain ethical and professional standards when using social media and online platforms

SIRXOSM003*

Use social media and online tools

Environmental Sustainability 

BSBSUS411

Implement and monitor environmentally sustainable work practices

Finance 

BSBFIN302

Maintain financial records

BSBFIN401

Report on financial activity

SITXFIN008

Interpret financial information

First Aid 

HLTAID011

Provide First Aid

Inventory 

SITXINV006*

Receive, store and maintain stock

SITXINV007

Purchase goods

SITXINV008

Control stock

Languages other than English 

SITXLAN008

Conduct oral communication in a language other than English

SITXLAN009

Read and write information in a language other than English

Marketing and Public Relations 

SITXMPR009

Coordinate production of brochures and marketing materials

SITXMPR010

Create a promotional display or stand

SITXMPR011

Plan and implement sales activities

SITXMPR012

Coordinate marketing activities

SITXMPR013

Participate in cooperative online marketing initiatives

Security 

CPPSEC2110

Monitor and control individual and crowd behaviour to maintain security

CPPSEC3122

Plan provision of close protection services

Work Health and Safety 

SITXWHS006

Identify hazards, assess and control safety risks